Terms and Conditions

Welcome to ILAAURA!
Before you explore our elegant collection of handcrafted 925 sterling silver jewelry, please take a moment to read and understand our Terms and Conditions.
By using our website and making a purchase, you agree to comply with the terms outlined below.

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1. Product Information & Availability

At ILAAURA, we take pride in offering jewelry that reflects craftsmanship, authenticity, and timeless design. We strive to ensure that every product description and image accurately represents our jewelry.
However, since our pieces are handcrafted and made from natural materials, slight variations in texture, color, or finish may occur. These subtle differences make each piece unique—adding to its individual charm and beauty.

Product availability may vary depending on demand and stock levels. In the rare case that an item becomes unavailable after your purchase, our team will contact you with alternative options or a full refund.

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2. Ordering & Shipping

Processing Time:

• Ready-to-Ship Products: Dispatched within 2–3 working days after order confirmation.

• Made-to-Order Items: Processing takes 3–4 working days, depending on design and customization. (If additional time is required, we’ll notify you.)

Shipping Partner:
We ship orders via Shiprocket and other reliable courier partners to ensure secure and timely delivery.

Delivery Timeline:
Once shipped, your order should arrive within 4–7 working days, depending on your delivery location. Please note that unforeseen circumstances such as weather conditions or local restrictions may cause delays.

Delivery Concerns:
If your order has not arrived within 8–10 working days after dispatch, please check with your family members, neighbors, or security personnel who might have received it. If the issue persists, contact us immediately, and we will assist you promptly.

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3. Returns & Refunds

Your satisfaction is important to us. Our refund and return policy ensures transparency and fairness:

• We do not accept returns or offer refunds unless the product is severely damaged during shipping.

• For damaged or defective products, you must provide a clear unboxing video as proof to initiate a claim. Claims without video evidence cannot be processed.

• If you receive an incorrect product, please share photos/videos of the package, items, and invoice. After verification, you must return the incorrect item within 7 days to receive a replacement or refund.

All refund or replacement requests are reviewed on a case-by-case basis to ensure a smooth resolution.

For support, contact us at info@silverempire.in with your order details and supporting media.

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4. Contact Us

We’re always here to assist you with your orders, feedback, or product queries.

Trade Name: ILAAURA